Terms of service

Overview

This website is operated by Elyo Collection. Throughout this website, the terms “we,” “us,” and “our” refer to Elyo Collection.

Elyo Collection provides this website, including the information, tools, products and services available through it, to you, the user, subject to your acceptance of these Terms of Service and all other policies and notices posted on the website.

By visiting our website, creating an account or purchasing a product from us, you use our “Service” and agree to be bound by these Terms of Service.

These Terms apply to all users of the website, including visitors, customers and individuals who submit content.

Please read these Terms carefully before accessing or using the website. If you do not agree with them, you must not access the website or use the Service.

Any new features, products or tools added to the website will also be subject to these Terms.

We may update these Terms from time to time by publishing a revised version on this page. The date of the most recent revision will appear at the bottom of the page.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

Section 1 — Eligibility and Online Store Use

By agreeing to these Terms, you confirm that you have reached the age of majority in your province, state or country of residence.

Individuals who have not reached the age of majority may use the website only with the authorization and supervision of a parent or legal guardian.

You may not use our products or Service for an illegal, fraudulent or unauthorized purpose.

You must not violate any applicable law while using the website, including laws relating to intellectual property, privacy, consumer protection and electronic communications.

You must not transmit viruses, malware, destructive code or any other technology that could interfere with the website or Service.

A violation of these Terms may result in the suspension or termination of your access to the Service.

Section 2 — General Conditions

We reserve the right to refuse or cancel Service where reasonably necessary, including in cases of suspected fraud, unauthorized activity, abusive conduct, inventory errors or violations of these Terms.

Your content, excluding payment information, may be transferred through different networks and modified to meet the technical requirements of connecting networks or devices.

Payment information is processed through secure payment providers and is encrypted during transmission in accordance with their security practices.

You may not reproduce, duplicate, copy, sell, resell or exploit any part of the website or Service without our prior written permission.

The headings in these Terms are provided for convenience and do not limit or affect their interpretation.

Section 3 — Information on the Website

We make reasonable efforts to ensure that the information displayed on our website is accurate and current.

However, product descriptions, availability, photographs, measurements, prices, promotions and other information may occasionally contain errors or omissions.

Information provided on the website is intended for general informational purposes. You should review all product details, sizing information, prices, shipping information and applicable policies before placing an order.

We reserve the right to correct or update information when necessary, subject to applicable consumer protection laws.

Section 4 — Prices, Taxes and Currency

Product prices may change without notice.

Prices are displayed in the currency indicated on the website or during checkout.

Applicable taxes, shipping charges and other costs will be displayed before you submit your order.

We will not add mandatory non-government charges that were not disclosed before the completion of your purchase.

Promotional prices, discount codes and special offers may be subject to separate conditions, expiration dates, exclusions or quantity limits.

We may modify or discontinue a promotion, product or Service, subject to any rights already acquired by customers and applicable law.

Section 5 — Products and Product Availability

Certain products may be available exclusively online and may be offered in limited quantities.

Products may be returned or exchanged only in accordance with our Refund and Return Policy and applicable consumer protection laws.

We make reasonable efforts to display product colours, textures, dimensions and images accurately. However, the appearance of a product may vary depending on your screen, lighting conditions and device settings.

Minor differences in colour, stitching, pattern placement or measurements may occur between products and may not necessarily constitute a defect.

We reserve the right to:

• limit the quantities available for purchase;

• limit sales by person, household, account, geographic region or jurisdiction where reasonably necessary;

• discontinue a product;

• correct product information;

• refuse purchases intended for unauthorized resale.

Nothing in these Terms excludes or limits any legal warranty or mandatory consumer right that applies to your purchase.

Section 6 — Orders and Acceptance

Submitting an order does not automatically mean that the order has been accepted.

After you place an order, you should receive an order confirmation. This confirmation acknowledges that we received your order but does not guarantee acceptance or shipment.

We may review, refuse or cancel an order for reasons including:

• suspected fraud or unauthorized payment;

• inaccurate billing or shipping information;

• product unavailability;

• incorrect pricing or product information;

• prohibited resale activity;

• an inability to deliver to the address provided;

• a violation of these Terms.

If we cancel an order after payment has been collected, we will issue a refund using the original payment method, subject to the payment provider’s processing times.

We may contact you using the email address or telephone number supplied during checkout if additional information is required.

Section 7 — Customer Information

You agree to provide complete, accurate and current information when placing an order or creating an account.

This includes your:

• full name;

• email address;

• telephone number;

• billing address;

• shipping address;

• payment information.

You are responsible for promptly updating your information when it changes.

You are also responsible for reviewing your shipping address before submitting an order. Address changes may not be possible after an order has been processed or shipped.

Please review our Refund and Return Policy for information about cancellations, returns, exchanges and refunds.

Section 8 — Payment

Payments are processed through Shopify Payments or other payment providers displayed during checkout.

Available payment methods may vary according to your location, device and currency.

By submitting payment information, you confirm that:

• you are authorized to use the selected payment method;

• the information provided is accurate;

• sufficient funds or credit are available to complete the transaction.

We do not directly store complete credit card information.

Payment providers may apply their own terms, privacy policies, fraud controls and verification requirements.

Section 9 — Shipping and Delivery

We currently ship to Canada and the United States.

Shipping rates, order thresholds, processing times and estimated delivery times are described in our Shipping Policy.

Delivery dates are estimates unless expressly stated otherwise. Delays may result from weather, carrier interruptions, customs processing, statutory holidays, address errors or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

Orders shipped internationally may be subject to customs duties, brokerage charges, import taxes or other charges imposed by government authorities or carriers. Responsibility for these charges will be determined according to the information disclosed during checkout and in our Shipping Policy.

Please review our Shipping Policy before placing an order.

Section 10 — Returns, Exchanges and Refunds

Returns, exchanges, order cancellations and refunds are governed by our Refund and Return Policy.

Any eligibility period, product condition requirement, exclusion or return procedure will be described in that policy.

Nothing in our Refund and Return Policy or these Terms limits the legal warranties and mandatory rights granted to consumers under applicable law.

Section 11 — Optional and Third-Party Tools

We may provide access to tools, applications, payment services or integrations operated by third parties.

We do not necessarily control or monitor these third-party services.

Your use of a third-party service may be subject to the provider’s own terms, privacy policy, fees and eligibility requirements.

To the extent permitted by law, we are not responsible for problems caused solely by a third-party service that is outside our reasonable control.

You should review the third party’s terms before using its service.

Section 12 — Third-Party Links

The website may contain links to websites, services or content operated by third parties.

These links are provided for convenience and do not necessarily represent an endorsement by Elyo Collection.

We are not responsible for the accuracy, availability, security, products, services or privacy practices of third-party websites.

Before completing a transaction with a third party, you should review its policies and terms.

Questions or complaints relating to a third-party product or service should be directed to that third party.

Section 13 — Intellectual Property

Unless otherwise stated, the website and its contents belong to Elyo Collection or are used under licence.

Protected content may include:

• the Elyo Collection name and logo;

• photographs and videos;

• graphics and illustrations;

• product designs;

• slogans;

• product descriptions;

• website text;

• page layouts;

• downloadable materials.

You may view the website and make purchases for your personal, non-commercial use.

You may not copy, reproduce, modify, distribute, publish, sell, license or commercially exploit our content without prior written authorization.

Nothing on the website grants you ownership of or a licence to our trademarks, designs or other intellectual property, except for the limited personal use expressly permitted by these Terms.

Section 14 — Reviews, Comments and Submissions

You may have the opportunity to submit product reviews, photographs, comments, suggestions or other content.

You confirm that content you submit:

• is accurate to the best of your knowledge;

• does not infringe another person’s intellectual property or privacy rights;

• is not unlawful, threatening, defamatory, discriminatory, obscene or abusive;

• does not contain malware or harmful code;

• does not falsely represent your identity or relationship with another person.

You retain ownership of your original content.

By submitting content to us, you grant Elyo Collection a non-exclusive, worldwide, royalty-free licence to use, reproduce, translate, adapt, display and share that content for operating and promoting the business, subject to applicable privacy and intellectual-property laws.

We may remove content that violates these Terms or applicable law.

We are not required to publish, compensate or respond to every submission.

Section 15 — Personal Information and Privacy

Our collection, use, disclosure, retention and protection of personal information are governed by our Privacy Policy.

Please review our Privacy Policy before creating an account, submitting personal information or placing an order.

By using the website, you acknowledge that your personal information may be processed by Shopify and other service providers required to operate the store, process payments, fulfill orders and provide customer support, as described in our Privacy Policy.

Section 16 — Errors and Omissions

Occasionally, the website may contain typographical errors, incorrect prices, inaccurate product descriptions, unavailable products, shipping errors or other omissions.

We reserve the right to correct errors and update information.

Where permitted by law, we may cancel an order affected by a clear and genuine error. If payment has already been collected, we will refund the affected amount.

We will respect all mandatory consumer rights when correcting an error or cancelling an order.

Section 17 — Prohibited Uses

You may not use the website or Service:

• for an unlawful or fraudulent purpose;

• to violate any federal, provincial, state, local or international law;

• to infringe our rights or another person’s rights;

• to harass, threaten, abuse, defame or discriminate against another person;

• to submit false or misleading information;

• to transmit malware, viruses or harmful code;

• to collect another person’s personal information without authorization;

• to spam, phish, scrape, crawl or interfere with the website;

• to circumvent security, payment or access controls;

• to place fraudulent orders;

• to impersonate another person;

• to interfere with the proper operation of the Service.

We may suspend or terminate access to the Service for prohibited activity.

Section 18 — Disclaimer and Limitation of Liability

We make reasonable efforts to provide a secure and reliable Service. However, we cannot guarantee that the website will always be uninterrupted, error-free or available.

To the maximum extent permitted by law, the website and Service are provided on an “as available” basis.

Elyo Collection will not be responsible for losses caused solely by events outside our reasonable control.

Nothing in these Terms excludes, restricts or replaces:

• legal warranties;

• mandatory consumer rights;

• liability that cannot legally be excluded;

• rights arising from fraud, intentional misconduct or any other matter for which liability cannot be limited under applicable law.

Where liability can legally be limited, Elyo Collection will not be liable for indirect, incidental or consequential losses that were not reasonably foreseeable when the transaction was completed.

Section 19 — Indemnification

To the extent permitted by law, you agree to reimburse Elyo Collection for reasonable losses, claims or expenses resulting directly from:

• your unlawful use of the website;

• your infringement of another person’s rights;

• malicious activity carried out through your account;

• a serious or intentional violation of these Terms.

This section does not apply where the loss was caused by Elyo Collection or where such an obligation would be prohibited by consumer protection law.

Section 20 — Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

Section 21 — Termination

These Terms remain effective until terminated by you or Elyo Collection.

You may stop using the Service at any time.

We may suspend or terminate your access if you seriously or repeatedly violate these Terms, use the Service unlawfully or create a security risk.

Termination does not affect obligations or rights that arose before the termination date.

Provisions that are intended to survive termination, including those concerning payment, intellectual property, liability and dispute resolution, will remain in effect.

Section 22 — Entire Agreement

These Terms, together with the policies referenced in them, constitute the agreement between you and Elyo Collection concerning your use of the website and purchases made through it.

They replace previous versions of the Terms concerning the same subject matter.

A failure to enforce a provision immediately does not constitute a permanent waiver of that provision.

Section 23 — Governing Law

These Terms are governed by the laws of the Province of Quebec and the applicable federal laws of Canada.

However, nothing in this section deprives a consumer of mandatory protections or remedies available under the laws that apply to them.

Section 24 — Changes to These Terms

We may update these Terms to reflect changes to our business, products, website, legal obligations or Service.

The updated version will be posted on this page with a revised effective date.

Where required by law, we will provide additional notice or obtain consent before a material change takes effect.

Section 25 — Contact Information

Questions about these Terms of Service may be sent to:

Elyo Collection
Email: info@elyocollection.ca
Business address: 144 Rue Napoléon,Sept-îles (Quebec) Canada G4R 3L9
Telephone: +18193424488

Effective Date

These Terms of Service are effective as of [INSERT DATE].