Refund policy

Last updated: July 28, 2026

30-Day Return Policy

Elyo Collection offers a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the product must:

be in the same condition in which it was received;
be unworn, unused and unwashed;
include all original tags;
be returned in its original packaging, where applicable;
include the receipt or other proof of purchase.

Products that do not meet these conditions may be refused or may qualify only for a partial refund.

How to Request a Return

Before sending a product back, contact us at:

info@elyocollection.ca

Please include:

your full name;
your order number;
the product you wish to return;
the reason for the return;
photographs, if the product is damaged, defective or incorrect.

Returns must be approved before they are shipped. Products returned without prior authorization may not be accepted.

Once your return request is approved, we will send you return instructions and, where applicable, a return shipping label.

Return Address

Approved returns must be sent to:

ELYO COLLECTION
144, rue Napoléon
Sept-Îles, Quebec G4R 3L9
Canada

Please do not send a product to this address before receiving return authorization and instructions from Elyo Collection.

Return Shipping Costs

For returns resulting from a change of mind, incorrect size selection or personal preference, the customer is responsible for the return shipping costs.

If Elyo Collection provides a prepaid return label for this type of return, the cost of the label may be deducted from the refund.

Elyo Collection will cover reasonable return shipping costs when the return is caused by:

a defective product;
a product damaged before or during delivery;
an incorrect product sent by Elyo Collection;
another confirmed error made by Elyo Collection.

Original shipping charges are generally non-refundable unless the return results from our error or reimbursement is otherwise required by applicable law.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as it is delivered.

the product is defective;
the product arrives damaged;
an item is missing;
you receive the wrong product;
the product is materially different from its description.

Send your order number and clear photographs of the product, packaging and shipping label to:

info@elyocollection.ca

We will review the situation and, where appropriate, offer a replacement, exchange, repair, refund or another reasonable solution.

The suggested 7-day reporting period does not limit any mandatory legal warranty or consumer right that may apply.

Non-Returnable Products

The following products cannot normally be returned for a change of mind:

gift cards;
personalized, customized or made-to-order products;
products clearly identified as “Final Sale” before purchase;
perishable products;
opened personal-care, beauty or hygiene products;
products with a broken hygiene or safety seal;
hazardous materials, flammable liquids or gases;
products that have been worn, used, washed, damaged or altered after delivery;
products returned without their original tags or essential packaging.

Please contact us before purchasing if you have questions about whether a product is eligible for return.

A non-returnable designation does not eliminate any legal rights that apply when a product is defective, unsafe or materially different from what was ordered.

Sale and Promotional Products

Products purchased with a promotional code or at a discounted price may be returned unless they were clearly identified as Final Sale before the purchase was completed.

Any refund will be based on the amount actually paid for the product after the discount was applied.

Exchanges

Exchanges may be available for eligible products when the requested size, colour or variant is in stock.

To request an exchange, contact:

info@elyocollection.ca

If the requested replacement is unavailable, you may return the original product for a refund and place a separate order for another product.

A replacement product will be shipped only after the original product has been received and inspected, unless Elyo Collection agrees to another arrangement.

Refund Review

Once we receive your returned product, we will inspect it and notify you by email whether the refund has been approved or refused.

If additional information is needed, we may contact you before completing the review.

We reserve the right to refuse a return or reduce the refund when a product:

shows signs of wear or use;
has been washed or altered;
is damaged for reasons unrelated to a defect;
is missing tags, accessories or essential packaging;
does not match the product authorized for return.

Any decision will be made reasonably and in accordance with applicable consumer protection laws.

Approved Refunds

Approved refunds will be issued to the original payment method within 10 business days after approval.

Depending on your bank, credit-card issuer or payment provider, additional processing time may be required before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, contact us at:

info@elyocollection.ca

Shipping charges and return-label costs may be deducted from the refund where permitted under this policy.

Store Credit

Where offered and accepted by the customer, Elyo Collection may issue store credit instead of a refund to the original payment method.

Store credit cannot be exchanged for cash unless required by law.

Orders Returned to Sender

If an order is returned to Elyo Collection because of an incorrect or incomplete address, refusal of delivery or failure to collect the package, additional shipping charges may apply.

Any refund issued may exclude the original shipping charges and reasonable return-to-sender costs, except where the return was caused by Elyo Collection or the shipping carrier.