Shipping policy

Where do you ship?

Elyo Collection currently ships to Canada and the United States only.

All orders include tracking. Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Shipping Rates and Delivery Times

Canada

Shipping Method Order Amount Shipping Cost Estmate Delivery Time
Standard Shipping under $ 150 CAD $ 18 CAD 10 to 15 business days
Free Standard Shipping $ 150 CAD or more  Free 10 to 15 business days
Express Shipping $150 CAD or more $ 38 CAD 3 to 5 business days


United States

Shipping Method Order Amount Shipping Cost Estmate Delivery Time
Standard Shipping under $ 250 US $ 38 US 10 to 15 business days
Standard Free Shipping $250 US or more  Free 10 to 15 business days
Express Shipping  $250 US or more $ 38 US 5 to 8 business days

 

Order Processing Time

Orders are processed within 5 business days after they are placed.

Processing time is separate from the estimated shipping time. Orders are not processed or shipped on weekends or statutory holidays.

For example, an order sent through standard shipping may take approximately 15 to 20 business days to arrive when processing and delivery times are combined.

How Can I Track My Order?

Once your order has been shipped, you will receive an automatic shipping confirmation email containing your tracking number.

Please allow up to 48 hours for the tracking information to become active after receiving your shipping confirmation.

If you have not received your tracking number or the tracking information is not working, please contact our customer service team at info@elyocollection.ca.

Customs Duties and Import Fees

Orders shipped to the United States may be subject to customs duties, taxes, brokerage fees or import charges imposed by local authorities or the shipping carrier.

These additional charges, when applicable, are the responsibility of the customer and are not included in the product price or shipping fee.

Elyo Collection is not responsible for delays caused by customs processing.

Unexpected Delays

Shipping and delivery times are estimates and cannot be guaranteed.

Delays may occur because of weather conditions, carrier disruptions, statutory holidays, customs processing, an incorrect shipping address or other circumstances outside our control.

If your package is taking longer than expected to arrive, please contact us at info@elyocollection.ca. We will review the tracking information and work with the shipping carrier to help resolve the situation.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us at info@elyocollection.ca as soon as possible if you notice an error in your shipping information.

Once an order has been shipped, Elyo Collection may not be able to change or redirect the delivery address.

Additional shipping fees may apply if a package is returned because of an incorrect or incomplete address.

Lost or Missing Packages

If the tracking information shows that your package was delivered but you cannot locate it, please:

  1. Check around your property and usual delivery areas.

  2. Ask other members of your household.

  3. Check with your neighbours, concierge or building management.

  4. Contact the shipping carrier directly.

If you still cannot locate the package after completing these steps, contact Elyo Collection at info@elyocollection.ca. We will review the situation and help you determine the next steps.