We are overwhelmed with gratitude by your support for Elyo Collection and are so thankful for your orders during this chaotic time. While much is uncertain, honest messaging and transparency has remained our top priority through and through. With that being said, here’s what our team wants you to know:
As our team works hard to process an influx in order volume while navigating new protocol in our warehouses, there may be shipping delays up to 14 days. Once your order has shipped, you will receive your shipping confirmation. Due to the COVID-19 outbreak, many shipping services have experienced issues with accurate delivery details. There is a possibility that there may be up to a week delay before your tracking number updates, and we are so sorry for this in advance.
Due to the pandemic, we are extending our return policy from 30 days to 90 days
if 90 days have gone by since your purchase unforfunately we can't offert you a refund or exchange
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
RE: CUSTOMER SERVICE
If you have any questions or concerns, our customer service team is happy to answer your questions via email from Monday through Friday, 8-5pm. Due to an increase in inquiries, there may be slight delays. While they are unable to take phone calls due to the California Stay at Home order, they are working (and typing!) as fast as they can to get back to you about your order status or to simply lend a helping hand.
Thank you in advance for your patience and understanding as we work extra hard to ensure your safety as well as the safety of our team. We couldn’t appreciate you more.